Reply To: Head Vs. Heart Assessment

[Anonymous]

Well done, Jaime! It is important to include the heart and the head. Have you tried using what we call the “yes, AND?” Let’s say someone is stressed, put in effort, but didn’t complete the task you had requested. Instead of saying “I understand you are stressed, but you still need to get your task accomplished.” Instead, you can recognize the heart and the head by saying something like, “You have really put so much effort in during this stressful time, and I recognize that. And let’s not forget how important completing your task is to the rest of the team.”