I received a 41. I can agree that I need to acknowledge the work that goes into something and not just the outcome. Sometimes when an error is made or a mistake is made, the best way to learn from them is to take a step back and see the whole process. Processes that leave a lot of room for error can cause undue stress and feelings of uncertainty. When I first started out in management, I left my head lead me. I was focused on accountability and success of the practice. Over the years I have learned that emotions affect the workflow and outcomes. We need to make sure that our team understand that the outcome isn’t as important as the journey.